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Regional Workshops:  Fall 2018

“39 Customer Service Tips All School Nutrition Programs Should Know”

Overview:

This course will be presented in a manner that applies to ALL employees, not just the cashiers or those on the line. See below for the learning objectives to be covered...
  1. Accurately make change and safeguard money
  2. Correctly apply policies related to point-of-sale regulations (processing new students, point of sale not functioning, students who owe money, adult meals, etc.)
  3. Identify a “breakfast” based on current requirements of the School Breakfast Program.
  4. Identify a “lunch” based on current requirements of the National School Lunch Program.
  5. Identify allergens and other ingredients in special diets in menu items and safely handle the meal.
  6. Communicate effectively with the customer to help the customer understand NSLP and SBP policies e.g., meal pattern requirements, payment, etc.
  7. Effectively communicate with the customer in resolving student “misbehavior” (e.g., stealing an item, cutting in line, passing counterfeit money).
  8. Listen to a customer issue and resolve the problem.

Fall 2018 dates and locations:

Region 1               September 18, 2018          3:30 – 7:00pm                               

Merrillville High School, 6701 Delaware St, Merrillville, IN  46410 (Door J - Back of building)

Contact:  Colleen Hostetler     219-650-5300     [email protected]  


Region 2               September 19, 2018          3:30 – 7:00pm

Riley High School, 1902 S. Fellows St., South Bend, IN  46613 

Contact:  Nicole Williams        574-393-5144    


Region 3            September 20, 2018          3:45 – 7:15pm (*please note time)

Dekalb High School, 3424 Cty Rd 427, Waterloo, IN  46793 (Door #1: Follow signs to cafeteria)

Contact: Ashlee Baron            260-920-1603     [email protected]


Region 4               September 25, 2018          3:30 – 7:00pm

South Putnam Jr./Sr. High School, 1780 E US Hwy 40, Greencastle, IN  46135 (Door #1)

Contact:  Lori Boyce               765-653-8962     [email protected] 


Region 5               September 26, 2018          3:30 – 7:00pm

Anderson High School, 4610 S Madison Ave., Anderson, IN  46013 (Door #1: Cafeteria is on left.  Park on north side)

Contact: Donna Curtis            765-641-2096     [email protected]


Region 6                September 27, 2018          3:30 – 7:00pm

New Castle High School, 801 Parkview Dr., New Castle, IN (Door #2: Please park in the lot on Ross St.)

Contact:  Dee Orick                 765-521-7240     [email protected]


 Region 7                October 2, 2018               3:30 – 7:00pm

Ben Davis University, 1155 S High School Rd., Indianapolis, IN 46241 (Door #11

Contact:  TBD                         317-988-7967      


Region 8                 October 3, 2018               3:30-7:00pm

TBD

Contact:  Christine Wagner     812-853-8921     [email protected]  


 Region 9                October 4, 2018               3:30-7:00pm

Bedford North Lawrence High School (Performing Arts Center), 595 Stars Blvd., Bedford, IN 47421 (Door #35: Person at Welcome Center will direct parking)

Contact:  Stacie Green           812-277-3220    [email protected]


 

A $5 per person multiple attendee discount will be extended to all school districts that register more than one person (member or nonmember) from their corporation. Registrations must be sent in at the same time to receive the discount.  See rates below...
 
Individual Rates:
Member - $35
NonMember - $45
 
Multiple Rates:
Member - $30
NonMember - $40

IMPORTANT
You may register several attendees at one time using the "Sign up as an Entire District" online option, however, the discounted price is still not loading correctly. We are aware of this and adjusting manually. Please wait to receive a correct invoice before sending any payments! Thank you for your cooperation!

 Registration Coming Soon!!!

 

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